Ticketmaster and the Moody Center in Austin have reopened the ticket-request process for Ariana Grande’s “Eternal Sunshine Tour” after a technical error released tickets early, prompting organizers to cancel those purchases and issue full refunds.
The venue said the mistaken onsale occurred Monday, Feb. 9, ahead of a scheduled request window for Grande’s three Austin dates—June 24, June 26 and June 27—at Moody Center, 2001 Robert Dedman Drive. In a statement posted Tuesday, Feb. 10, the arena said the early release was unintentional and that it would void every transaction made during the erroneous onsale. "Due to a technical error, there was an inadvertent early release of Ariana Grande tickets yesterday ahead of the scheduled request window opening," wrote Moody Center in a February 10 announcement on X.
Organizers said the request period has been restarted and will remain open through Thursday, Feb. 12, at 11 a.m., with tickets available only through the Ticketmaster Request system. The process requires fans to submit a request during the window and wait for fulfillment notifications, and a request does not guarantee a ticket. "All tickets purchased during this period are being cancelled and fully refunded. These tickets are only available through Ticketmaster Request. We sincerely apologize for any inconvenience," wrote Moody Center in a February 10 announcement on X.
The reset adds another step to a sale that had already been complicated by a previous ticketing problem tied to resale activity. Ticketmaster previously said it and Grande’s team had repossessed some tickets purchased through resellers that violated Ticketmaster’s terms, and the company told fans impacted by those repossessions they would receive priority in the request process. "Fans whose resale tickets were due to a seller’s violation of our terms will be prioritized," Ticketmaster wrote on Instagram. As the new request window opened, some commenters on social media also raised concerns that highly visible announcements about ticket availability could attract scammers seeking to exploit the confusion.
The Austin problems arrive as Ticketmaster and its parent company, Live Nation Entertainment, face ongoing public scrutiny over high-demand ticket sales, including long virtual lines and system disruptions during major tours. In a separate, broader consumer-affordability dispute, a U.S. trade body has alleged Ticketmaster and Live Nation used tactics such as deceptive pricing and misleading ticket limits that inflated secondary-market prices, according to MusicRadar. Ticketmaster’s handling of megatour sales has also drawn congressional attention in recent years, and in 2025 the Federal Trade Commission sued a ticket reseller, Key Investment Group, accusing it of inflating prices by buying tickets through fake Ticketmaster accounts.
Live Nation leadership has publicly framed past breakdowns as operational failures rather than intentional conduct. "We thought demand overloaded the system," said Michael Rapino, CEO of Live Nation. "It turned out not to be true." Grande has also previously addressed fan frustration over resale and access issues around ticketing. "i've been on the phone every second of my free time fighting for a solution. i hear you and hopefully, we will be able to get more of these tickets into your hands instead of theirs," said Ariana Grande, singer. "Of course, I am incredibly bothered by it," said Ariana Grande, singer.
As previously reported in Rock the Park returns to Mueller for a 17th season, rising prices and access barriers have become a recurring concern in Austin’s live-music ecosystem even as demand for concerts remains high. Separate reporting on venue infrastructure, including Ray Price’s efforts around Doris Miller Auditorium, has also highlighted how the city’s music culture depends on both functioning venues and reliable pathways for audiences to attend.
Moody Center said fans seeking tickets must submit requests again through Ticketmaster before the Feb. 12, 11 a.m. deadline, after which fulfillment decisions will be communicated to account holders. Ticket purchasers affected by the early release are expected to receive refunds for the canceled transactions through their original method of payment.
